At Vitalya Home Companionship and Social Support Services ('Vitalya'), we attach great importance to the privacy and protection of your personal data. This Privacy Policy explains how your personal data is collected, used, protected and your rights when you visit our website (www.vitalya.com.tr) and use our services.

Important Notice: Vitalya is not a medical diagnosis, treatment or healthcare institution. The services offered are limited to individual companionship and social life support. Data collected under this policy is processed solely for the purpose of providing companionship and social support services.

1. Methods of Collecting Personal Data

Your personal data is collected through the following methods:

Contact Form: Information you submit through the contact form on our website (name, phone, email, service selection, message).
Telephone: Information you share during calls made through our line at 0536 451 17 63.
WhatsApp: Information you share with us via WhatsApp.
Email: Information contained in emails sent to info@vitalya.com.tr.
In-Person Meetings: Information you share verbally or in writing during pre-service assessment meetings.
Cookies: Your language preference and cookie consent status are automatically recorded when you visit our website (please refer to our Cookie Policy for details).

2. Types of Personal Data Collected

The following personal data is collected in order to provide our services:

Identity Information: First name, last name.
Contact Information: Phone number, email address.
Service Request Information: Type of service requested, message content.
Cookie Data: Language preference (NEXT_LOCALE) and cookie consent status (cookie-consent).

3. Purposes of Using Personal Data

Your collected personal data is used for the following purposes:

Planning and providing companionship and social life support services.
Evaluating your service requests and matching you with appropriate services.
Contacting you and providing information.
Improving service quality and conducting enhancement activities.
Fulfilling legal obligations.
Storing website language preferences and improving user experience.

4. Methods of Protecting Personal Data

The following technical and administrative measures are implemented to ensure the security of your personal data:

Ensuring data transmission security through SSL/TLS encryption technology.
Restricting access to personal data to authorized personnel only.
Conducting regular security assessments.
Acting in accordance with the principle of confidentiality in data processing procedures.
Informing and training personnel on the protection of personal data.
Protecting data stored in physical and digital environments against unauthorized access.

5. Third-Party Sharing Policy

Your personal data is not shared with third parties except in the following circumstances:

Legal Requirements: To comply with lawful requests of authorized public institutions and organizations.
Service Providers: To a limited extent with business partners who have signed confidentiality agreements and are essential for the provision of our services.
Explicit Consent: In cases where your explicit consent is obtained.

Your personal data is never sold to third parties for commercial purposes or shared for marketing purposes under any circumstances. No third-party analytics or marketing tools are used on our website.

6. User Rights

Under the Turkish Personal Data Protection Law No. 6698 (KVKK), you have the following rights:

To learn whether your personal data is being processed.
To request information if your personal data has been processed.
To learn the purpose of processing your personal data and whether they are used in accordance with their purpose.
To know the third parties to whom your personal data has been transferred domestically or abroad.
To request the correction of your personal data if it has been processed incompletely or inaccurately.
To request the deletion or destruction of your personal data within the framework of the conditions set forth in Article 7 of the KVKK.
To request that correction, deletion and destruction operations be notified to third parties to whom your personal data has been transferred.
To object to the emergence of a result against you through the analysis of your processed data exclusively by automated systems.
To claim compensation for damages arising from the unlawful processing of your personal data.

7. Data Retention Periods

Your personal data is retained for the duration required by the purposes of collection and within the scope of our legal obligations:

Contact form data: 2 years from the conclusion of the request.
Service agreement data: 10 years from the termination of the agreement (general statute of limitations under the Turkish Code of Obligations).
Cookie data: NEXT_LOCALE and cookie-consent cookies are retained for a maximum of 1 year.

Personal data whose retention period has expired is deleted, destroyed or anonymized as part of periodic destruction processes.

8. Policy Changes

This Privacy Policy may be updated in accordance with legal regulations or service changes. Updates take effect upon publication on our website. Users will be informed in case of significant changes.

9. Contact

For questions or requests regarding our Privacy Policy, you may contact us through the following channels:

Company: Vitalya Home Companionship and Social Support Services
Address: Antalya, Turkey
Email: info@vitalya.com.tr
Phone: 0536 451 17 63
Web: www.vitalya.com.tr